Cancellation policy

 

Pigment & Petal Cancellation Policy

At Pigment & Petal, we understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be straightforward and customer-friendly. Please review the details below.

Order Cancellation

  1. Time Frame for Cancellation:

    • You may cancel your order within 24 hours of placing it for a full refund.

    • If your order has already been processed or shipped, cancellation is not possible. In such cases, you may refer to our Return Policy for instructions on returning the items once received.

  2. Cancellation Process:

    • To cancel an order, please contact our customer service team as soon as possible at support@pigmentandpetalstudio.com or call (732) 440-7980.

    • Provide your order number and reason for cancellation. Our team will assist you promptly.

Refunds for Canceled Orders

  1. Refund Method:

    • If your order is successfully canceled within the 24-hour window, a full refund will be issued to the original form of payment.

    • Please allow 5-7 business days for the refund to process and appear on your payment statement.

  2. Store Credit Option:

    • Alternatively, you may choose to receive store credit instead of a refund to the original form of payment. This credit can be used for future purchases at Pigment & Petal.

Non-Cancellable Items

Certain items cannot be canceled once the order is placed, including:

  • Personalized or custom-made products

  • Items marked as final sale or clearance

Pre-Order Items

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

  1. Cancellation of Pre-Orders:

    • Pre-order items can be canceled up to 7 days before the scheduled shipping date for a full refund.

    • If the pre-order item is within 7 days of its shipping date or has already shipped, the cancellation policy for standard orders applies.

  2. Refund Method for Pre-Orders:

    • Refunds for canceled pre-orders will be issued to the original form of payment or as store credit, based on your preference.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

  1. Subscription Cancellation:

    • You may cancel your subscription at any time before the next billing cycle. Cancellations must be made at least 3 days before the next billing date to avoid being charged for the next cycle.

    • To cancel a subscription, contact our customer service team at support@pigmentandpetalstudio.com or call (732) 440-7980.

  2. Refunds for Subscriptions:

    • No refunds will be issued for the current billing cycle once the subscription has been billed. The cancellation will take effect from the next billing cycle.

    • If a subscription is canceled mid-cycle, you will continue to have access to the subscription benefits until the end of the current billing period.

Changes to Orders

  1. Order Modifications:

    • If you need to make changes to your order (such as updating the shipping address, modifying items, etc.), please contact us within 24 hours of placing the order.

    • Modifications may not be possible if the order has already been processed or shipped.

Contact Us

If you have any questions about our cancellation policy or need assistance with canceling an order, please contact us at:

Pigment & Petal
Email: support@pigmentandpetalstudio.com
Customer Service: (732) 440-7980

We appreciate your understanding and cooperation in adhering to our cancellation policy. Thank you for shopping with Pigment & Petal. Your satisfaction is our priority!