Privacy policy

 

Pigment & Petal Privacy Policy

At Pigment & Petal, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

When you visit our website, create an account, place an order, or contact us, we may collect the following personal information:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (e.g., credit card details)

  • Purchase history

  • Any other information you voluntarily provide to us

Non-Personal Information

We may also collect non-personal information about you automatically when you visit our website, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website

  • Pages you visit on our site

  • Time and date of your visit

  • The amount of time spent on each page

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders

  • Providing customer support

  • Communicating with you about your orders, account, and our products

  • Sending you marketing and promotional emails (you can opt-out at any time)

  • Improving our website, products, and services

  • Analyzing website usage and trends

  • Preventing fraud and ensuring the security of our website

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties to help us operate our business and provide services to you, including:

  • Payment Processors: To process your payment information securely.

  • Shipping and Delivery Services: To fulfill your orders and deliver products to you.

  • Email Marketing Service Providers: To send you promotional emails and newsletters.

  • Analytics Service Providers: To analyze website usage and improve our services.

  • Legal and Regulatory Authorities: When required by law to comply with legal processes.

Third-Party Vendors, Suppliers, and Consultants

We may also share your information with third-party vendors, suppliers, and consultants who perform services on our behalf, such as:

  • Technology Service Providers: To host our website and manage our IT infrastructure.

  • Marketing Agencies: To help us conduct marketing campaigns and promotions.

  • Business Consultants: To provide us with professional advice and support.

  • Customer Service Platforms: To assist with managing customer inquiries and support requests.

These third parties are obligated to protect your information and only use it for the purposes specified by Pigment & Petal. We ensure that they adhere to strict data protection standards and confidentiality agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device when you visit a website. They help us recognize your device, remember your preferences, and analyze website traffic.

You can control the use of cookies through your browser settings. However, if you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited. By access using the Services, you consent to the use of cookies. If you delete, or choose not to accept cookies from the Services, you may not be able to utilize features of the Services to their fullest potential. The tables below contain examples of cookies we use with the Website and Services, but are no means an exhaustive list.


Essential/necessary cookies. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The Website and Services cannot function properly without these cookies.


Preference cookies. Preference cookies enable a Website to remember information that changes the way the Website behaves or looks, like your preferred language or the region that you are in.


Statistical cookies. Statistic cookies help us understand how visitors interact with the Website and Services by collecting and reporting information anonymously


Marketing cookies. Marketing cookies are used to track visitors across websites. 

Third-Party Advertising

We partner with third parties to help us with traffic on our website or to manage our advertising on other sites. Our third-party partners may use technologies, such as cookies, to gather information about your activities on this site and other sites in order to provide you advertising based on your browsing activities and interests. If you wish to not have this information used to serve you interest-based ads, you may opt-out 


Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Update Your Information

You have the right to access and update your personal information. You can do so by logging into your account on our website or contacting us directly.

Opt-Out of Marketing Communications

You can opt-out of receiving marketing and promotional emails from us by following the unsubscribe instructions in those emails or contacting us directly.

Delete Your Information

You can request that we delete your personal information by contacting us. Please note that we may be required to retain certain information for legal or administrative purposes.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Rectification

You have the right to request that we correct any inaccuracies in your personal information.

Right to Erasure

You have the right to request that we delete your personal information, subject to certain conditions.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Right to Withdraw Consent

If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@pigmentandpetal.com. We may require you to verify your identity before responding to your request.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

Conflict with Law

In the event that any part of this privacy policy conflicts with applicable federal, state, or international laws, those laws shall supersede and take precedence over the conflicting parts of this policy. Pigment & Petal will comply with the most current and applicable consumer protection laws to ensure your rights are fully protected.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pigment & Petal, LLC

C/O Compliance Dept

PO Box 21

South Plainfield, NJ 07080

Email: support@pigmentandpetalstudio.com
Customer Service: (732) 440-7980

Effective Date: July 1, 2024

Thank you for trusting Pigment & Petal with your personal information. We are committed to protecting your privacy and providing a secure and enjoyable shopping experience.